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HOW CAN I CONTACT CUSTOMER SERVICE?

Is there a problem with your order or do you have a question about it? You can contact us: customerservice@carnerbarcelona.com

WHEN CAN I EXPECT MY ORDER?

The delivery date to the Customer's address depends on the availability of the chosen product and the shipping area. In average transport times for national delivery is about 2/3 days and for international delivery 3-5 days, but transport times can be altered by extraordinary incidents in the carrier and by difficulties in the delivery of the goods. Customized product extends the delivery time by 2/3 days. Custom products cannot be returned. You can check the status of your order online. You can also contact our Customer Service 932 00 89 77 or email customerservice@carnerbarcelona.com

WHAT IS YOUR RETURN POLICY?

CARNER BARCELONA SL guarantees the Customer the possibility of cancelling his order at any time and at no cost provided that the cancellation is communicated before the order has been made available to the carrier for shipment. Otherwise, you will have to wait until you receive the order to process its return. The Customer may return any item purchased from CARNER BARCELONA SL as long as the products have not been opened or used and retain their original seal or packaging. The Customer shall have a period of fifteen working days from receipt of the order to terminate the contract and return the product purchased. The Customer shall inform CARNER BARCELONA SL within the stipulated period and by any means permitted by law, of his wish to exercise his right to terminate the contract.

DOES FREE SHIPPING APPLY TO ALL ORDERS?

Yes, free shipping applies to all orders.

WHAT PAYMENT METHODS ARE ACCEPTED?

All purchases can be paid, among others, with any of the credit/debit cards listed below, as well as through the different means that may be indicated in each case. Visa, MasterCard, Paypal, Apple pay and Bank transfer.

ARE YOUR PRODUCTS TESTED ON ANIMALS?

None of our products are tested on animals.

WHERE CAN I BUY YOUR PRODUCTS?

You can find your nearest retail location of our products using our store locator.

CAN YOU SEND ME A FRAGANCE SAMPLE?

You have a complementary sample included in purchases over 50€. You can also buy our TOP 10 sample set to discover our bestsellers or our Sample Set with your own selection of 5 samples.

CAN MY ORDER BE GIFT WRAPPED?

All orders are gift wrapped with special Carner wrapping.

HOW CAN I USE MY VOUCHER?

If you have a voucher code, you must enter it at checkout. The voucher is valid for one year from date of purchase and valid for one transaction only.

WHERE CAN I RETURN THE PERFUME CAPS SO THAT THEY CAN BE REUSED?

You can return the caps to our flagship store address: Carrer de la Diputació, 266, 08007 Barcelona, Spain

WHERE CAN I REFILL THE BODY COLLECTION PRODUCTS?

You can refill the Body Collection products at the address of our flagship store: Carrer de la Diputació, 266, 08007 Barcelona, Spain.

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