Delivery time is 2-3 working days in Spain and 3-5 working days for international orders in Europe, the UK, Switzerland, Norway, North America, and Canada, among others. 

For customized items, please add the above delivery dates for your region, with an additional 2-3 days. Customized products cannot be returned.

Keep in mind that the delivery date may vary depending on product availability and any extraordinary incidents with the carrier.

If you need additional information, please don't hesitate to contact us at customerservice@carnerbarcelona.com or chat with us on WhatsApp at +‭34 690 354 800‬.

We proudly ship to European countries, Northern America, and Canada. Additionally, we extend our shipping services to Croatia, Norway, Romania, Serbia, Andorra, Gibraltar, Monaco, Vatican, San Marino, and even Oceania.

Please note: we do not deliver to the Canary Islands, Ceuta, Melilla, Russia, and the Virgin Islands.

We offer free shipping on all orders, with the exception of the US and Canada, where a shipping fee starting from $29 will apply.

For EU Deliveries:

Unfortunately, we are unable to automatically provide the shipment ID to your email. We suggest reaching out to us at customerservice@carnerbarcelona.com or via WhatsApp at +34 690 354 800, and we will gladly assist you with the information.

Once you’ve located your shipment ID, use the following link to track your parcel: https://gls-group.com/GROUP/en/parcel-tracking

For Deliveries to UK, Switzerland, Croatia, Norway, Romania, Latvia, Lithuania, and Slovenia:

Track your parcel by using this link: 

https://www.tnt.com/express/es_es/site/herramientas-envio/seguimiento.html

For North America and Canada Orders:

Track your parcel here: https://www.dhl.com/es-en/home/tracking.html.

Please ensure you use the shipment ID provided in the dispatch email. If you haven't received the ID, don't hesitate to reach out to us at customerservice@carnerbarcelona.com or via WhatsApp at +34 690 354 800, and we will promptly provide it.

Discovering your signature scent is an exciting journey that allows you to express your identity and create a lasting impression on others. The first thing you should consider when trying to find your scent is becoming familiar with fragrance families to understand your preferences. Common fragrance families include floral, oriental, woody, fresh, citrus, and aromatic, among others. Once you've selected a preferred olfactory family, you can utilize our search option by typing it in. This way, you'll be able to explore the variety of options we offer in our online catalog.

Still unsure of where to start? We provide a Discovery Set containing 10 of our best-selling Mediterranean niche fragrances in sample formats. This is the perfect way to embark on your fragrance journey, allowing you to experience a range of scents before making a commitment.

Yes! We celebrate individuality and believe that scent is a personal expression of one's identity. This is why we focus more on the emotional response to the fragrance, and invite the individual to embark upon their own imaginary journey, regardless of gender.

Yes! We extend a warm welcome to our new customers by offering a 10% discount when you subscribe to our newsletter. This exclusive offer will be delivered to the email address you provide within 24-48 hours.

Once the status of your order has changed, the update will be sent to the email entered at the time of the order. If you do not receive this information, you can see the status of your order on our “Order History and Details” page.

If you have any questions about the status of your order you can contact us at customerservice@carnerbarcelona.com or chat with us on WhatsApp at +‭34 690 354 800‬.

Your current and previous orders can be found under  “Order History and Details”  in your account. If your orders are not appearing, please contact us at customerservice@carnerbarcelona.com or chat with us through our whatsapp account at +‭34 690 354 800‬.

We offer a range of payment options for your purchases. You can use any of the following credit/debit cards: Visa, MasterCard. Additionally, we support secure payment methods like PayPal and Apple Pay. For your ease, we also accept payments via bank transfer.

If you need additional information, please don't hesitate to contact us at customerservice@carnerbarcelona.com or chat with us through our whatsapp account at +‭34 690 354 800‬.

We’re sorry that your item has been damaged. Your satisfaction is our priority, and we're here to assist you in finding the best solution. To help us serve you better, kindly reach out to us at customerservice@carnerbarcelona.com or chat with us on WhatsApp at +‭34 690 354 800‬.

At Carner Barcelona, we prioritize the quality of our niche luxury fragrances. We do not offer sales, as this allows us to ensure fair compensation for our local suppliers and maintain the authenticity of our products. Your support helps us uphold our commitment to craftsmanship and ethical practices.

Certainly! We provide the option to update or cancel your order at no cost, as long as the cancellation request is submitted before the order is transferred to the carrier for shipment.

If you wish to cancel your order, please reach out to us via email at customerservice@carnerbarcelona.com, call us at +34 932 00 89 77, or chat with us on WhatsApp at +34 690 354 800.

Delivery time is 2-3 working days in Spain and 3-5 working days for international orders in Europe, the UK, Switzerland, Norway, North America, and Canada, among others. 

For customized items, please add the above delivery dates for your region, with an additional 2-3 days. Customized products cannot be returned.

Keep in mind that the delivery date may vary depending on product availability and any extraordinary incidents with the carrier.

If you need additional information, please don't hesitate to contact us at customerservice@carnerbarcelona.com or chat with us on WhatsApp at +‭34 690 354 800‬.

We proudly ship to European countries, Northern America, and Canada. Additionally, we extend our shipping services to Croatia, Norway, Romania, Serbia, Andorra, Gibraltar, Monaco, Vatican and San Marino.

Please note: we do not deliver to the Canary Islands, Ceuta, Melilla, Russia, and the Virgin Islands.

We offer free shipping on all countries, with the expection of the US and Canada, where free shipping will apply on orders valued at 220$ or more. If lower than this amount, a shipping fee will apply starting from 20$.

For EU Deliveries:

Unfortunately, we are unable to automatically provide the shipment ID to your email. We suggest reaching out to us at customerservice@carnerbarcelona.com or via WhatsApp at +34 690 354 800, and we will gladly assist you with the information.

Once you’ve located your shipment ID, use the following link to track your parcel: https://gls-group.com/GROUP/en/parcel-tracking

For Deliveries to UK, Switzerland, Croatia, Norway, Romania, Latvia, Lithuania, and Slovenia:

Track your parcel by using this link: 

https://www.tnt.com/express/es_es/site/herramientas-envio/seguimiento.html

For North America and Canada Orders:

Track your parcel here: https://www.dhl.com/es-en/home/tracking.html.

Please ensure you use the shipment ID provided in the dispatch email. If you haven't received the ID, don't hesitate to reach out to us at customerservice@carnerbarcelona.com or via WhatsApp at +34 690 354 800, and we will promptly provide it.

Delivery dates and times cannot be specified at this time. The post carrier will establish a delivery window once the package is shipped, which can be found using the ID given in the dispatch email.

All returns must be processed within 15 days of receiving the order. Please note, provided items remain unopened, unused and with their original seals and packaging intact.

If you wish to initiate a return, contact us as soon as possible at customerservice@carnerbarcelona.com or chat with us on WhatsApp at +‭34 690 354 800‬. We're here to assist you in the process and address any questions you may have.

We will give you a full refund using the same method you used to pay. Please be aware that it can take up to 15 working days until the refunded amount is visible in your own account.

No, all our products are cruelty free and vegan.

If you live in Barcelona, we invite you to explore our flagship store at C/Diputació 266, Local 2, 08007, Barcelona, Spain.  

For those outside the area, you can find your nearest retail store featuring our products using our store locator.

Every order over 50€ on carnerbarcelona.com ships with one complimentary sample (except for orders of sets of samples). Unfortunately, we cannot ship samples on their own, but you might try our Discovery Set featuring our best-selling fragrances or our Sample Set with your own selection of 5 samples. 

An email will be sent 2 days after purchasing a Discovery or Sample Set with a unique voucher code that can be used towards a purchase valued at 100€ or more for European countries, and 220$ or more for the US and Canada. This voucher is not redeemable in store.

To maximize the diffusion of your fragrance, focus on your pulse points: ears, wrists, and the hollows of your elbows. Also, a lesser-known tip is that well-moisturized skin can significantly improve the fragrance diffusion.

Our Eau de Parfum fragrances typically offer a lasting experience of four to five hours on average. 

Our Extrait de Parfum, boasting an oil concentration of 20-30%, can provide an extended longevity of up to 8 hours.

Discovering your signature scent is an exciting journey that allows you to express your identity and create a lasting impression on others. The first thing you should consider when trying to find your scent is becoming familiar with fragrance families to understand your preferences. Common fragrance families include floral, oriental, woody, fresh, citrus, and aromatic, among others. Once you've selected a preferred olfactory family, you can utilize our search option by typing it in. This way, you'll be able to explore the variety of options we offer in our online catalog.

Still unsure of where to start? We provide a Discovery Set containing 10 of our best-selling Mediterranean niche fragrances in sample formats. This is the perfect way to embark on your fragrance journey, allowing you to experience a range of scents before making a commitment. 

Yes! We celebrate individuality and believe that scent is a personal expression of one's identity. This is why we focus more on the emotional response to the fragrance, and invite the individual to embark upon their own imaginary journey, regardless of gender.

Share details about your shipping policies, item returns, or customer service.

Every order placed on carnerbarcelona.com ships in a special gift box with signature Carner wrapping.

Gift cards purchased on carnerbarcelona.com can only be used towards online orders and are not redeemable in stores. To use your gift card, simply enter your voucher code in the designated promo box at checkout, and the corresponding amount will be redeemed.