Most US orders arrive within 1–7 business days of dispatch, depending on where you're located.

Delivery windows:

• Northeast (e.g. NJ, NY, CT, PA, DE): 1–3 business days — Free $100+ · $8.50 under
• Mid-Atlantic, Southeast & Midwest: 3–4 business days — Free $100+ · $8.50 under
• Mountain & Southwest: 4–5 business days — Free $100+ · $8.50 under
• West Coast (CA, WA, OR, NV, AZ, ID): 5–7 business days — Free $100+ · $8.50 under

Need it sooner? Express shipping is available at checkout for a flat $19.95, no matter your location or order size.

We ship to the continental United States. We're not yet able to deliver to Alaska, Hawaii, PO Boxes, APO/FPO military addresses, Puerto Rico, Guam or the US Virgin Islands — if one of these applies, checkout will let you know before you complete your order.

Yes, on orders of $100 or more. No customs or tax fees. Orders under $100 have a flat shipping cost of $8.50, and if you'd like your order faster, express shipping is available for a flat $19.95, regardless of order size.

No. All US orders ship Delivered Duty Paid (DDP) — the price you see at checkout is the full price, with nothing additional to pay on delivery.

Nothing, if your original order was $100 or more. For orders under $100, a $8.50 return fee applies and is simply deducted from your refund — there's no separate charge. All US returns are handled by drop-off with a prepaid label.

Once your order ships, you'll receive a dispatch email with your tracking number.

Yes! We extend a warm welcome to new customers with 10% off when you subscribe to our newsletter. Your code will be sent to the email address you provide.

As soon as your order's status changes, we'll email the address used at checkout. You can also see your order status anytime under “Order History and Details” in your account.

Your current and past orders are listed under “Order History and Details.” If something isn't showing up as expected, reach out and we'll look into it.

We accept all major credit and debit cards, along with the other payment options offered at checkout.

Yes — free of charge, within 60 minutes of placing your order, or any time before our warehouse begins preparing it. Once preparation has started, we're no longer able to intercept the package, but you're welcome to return it through our standard return process after it arrives.

To initiate a return please access the following site: https://carnerbarcelona.com/apps/returns

Questions? Our team is here to help at customerservice@carnerbarcelona.com.

We currently ship to the continental United States. At this time we're not able to deliver to Alaska, Hawaii, PO Boxes, APO/FPO addresses, Puerto Rico, Guam, or the US Virgin Islands. If your address falls into one of these categories, checkout will flag it — there's no workaround or surcharge option available yet, but we hope to change that as we grow.

Delivery windows depend on where you're located in the US:

• Northeast (e.g. NJ, NY, CT, PA, DE): 1–3 business days — Free $100+ · $8.50 under
• Mid-Atlantic, Southeast & Midwest: 3–4 business days — Free $100+ · $8.50 under
• Mountain & Southwest: 4–5 business days — Free $100+ · $8.50 under
• West Coast (CA, WA, OR, NV, AZ, ID): 5–7 business days — Free $100+ · $8.50 under

Need it sooner? Express shipping is available at checkout for a flat $19.95, no matter your location or order size.

No. All orders shipped within the US are Delivered Duty Paid (DDP) — the total shown at checkout is exactly what you pay. If a carrier ever asks you for an additional payment on delivery, please contact us right away so we can resolve it.

Once your order ships, you'll receive a dispatch email with your tracking number.

Not at this time — the carrier sets the delivery schedule once your order is in transit.

Questions? Our team is here to help at customerservice@carnerbarcelona.com.

You have 30 days from delivery to start a return. Items must be unopened, unused, and in their original packaging. Personalized sets (our Miniature Set and Sample Set) are final sale, unless there's a defect or a preparation error on our side — this is also noted on the product page and at checkout. Because fragrance is a personal, hygiene-sensitive product, we're not able to accept opened bottles back; if a scent isn't working out for you, reach out and we'll help you find a better match.

If your original order was $100 or more, returns are free. For orders under $100, a $8.50 fee applies and is deducted directly from your refund — you'll never be charged separately or asked to pay anything upfront. All US returns are handled by drop-off with a prepaid label; we're no longer able to offer home pickup.

Your return cost is based on your original order total, not on what you're sending back. If your order qualified for a free return at checkout, it keeps that status even if you decide to keep some items. And if the numbers ever work out so your refund would be smaller than the $8.50 fee, we cap the fee at your refund amount — you'll never end up owing us anything.

We don't offer direct exchanges. If you'd like a different scent or size, simply return your original item through the process above and place a new order — that way you're never waiting on us to confirm availability before your new pick is on its way.

We're sorry — send us a couple of photos and we'll take it from there. Most cases are reviewed within 24–48 hours. If you're within 30 days of delivery, we'll ship a free replacement right away — we won't ask for the damaged item back. If the item's out of stock, we'll issue a full refund within 72 hours instead.

If the carrier's own tracking shows your package was lost or damaged in transit, you don't need to send us any photos — we can see it too. If the item's in stock, we'll reship it right away at no cost. If it's not, you'll receive a full refund to your original payment method within 72 hours.

Once your return reaches our warehouse and passes inspection, we issue your refund within 72 hours to your original payment method — your bank typically posts it within 7–10 business days after that. If you'd rather not wait, our returns portal also offers instant store credit the moment your package is scanned by the courier, and store credit never expires.

No — every US return is received and processed at our US facility, so there's no extra time added for international transit.

Questions? Our team is here to help at customerservice@carnerbarcelona.com or via chat on WhatsApp.

No — all of our products are cruelty-free and vegan.

The full collection is available on carnerbarcelona.com. To find a retail partner carrying Carner near you, check our Store Locator.

Every order of $50 or more includes one complimentary sample, and orders of $100 or more include two. Prefer to explore more scents up front? Our Discovery Set and Sample Set are built exactly for that.

A voucher with a unique code is emailed to you within 2 days of purchase, redeemable toward a full-size bottle.

For the best diffusion, focus on your pulse points — ears, wrists, and the hollow of your neck.

Our Eau de Parfum concentrations typically last four to five hours. Our Extrait de Parfum, with a richer 20–30% oil concentration, lasts noticeably longer.

Finding your signature scent is part of the fun. If you're not sure where to start, our Find Your Scent quiz — or our Discovery Set of 10 best-selling Mediterranean scents — are both great ways in.

Yes. We see scent as a personal expression of identity rather than something to be divided by gender, and our collection is designed to be worn by anyone.

Every order ships in our signature Carner gift box, so it's ready to give as-is — no separate gift wrapping needed.

Gift cards purchased on carnerbarcelona.com can be used for online orders and are not redeemable in physical boutiques.